Who Covers GLPI?
Audit the contract before approving the change.
GLPI 12.0.0 became stable on 7 October 2026. Ordinary version 10 support has ended. GLPI Network Extended Support is the contract-specific exception.
Separate software state from contract cover
An installed service desk does not stop running because support ends. The change is in what the ordinary upstream channel supplies: no further bug fixes, security updates or GLPI Network assistance for version 10.
A migration decision needs a named approver. Ask the contract owner to confirm the exact entitlement, support scope and expiry in writing before using it to defer migration.
A direct jump still needs permission
The publisher permits a direct move from GLPI 10 to GLPI 12. Check the current platform before assuming it is ready. Minimums are PHP 8.3 and MariaDB 10.11 or MySQL 8.0.
Compatibility reaches beyond the server. Plugins need a version marked for GLPI 12. Knowledge Base categories become articles and remain hidden until an administrator assigns access rights. Existing API versions remain available, while the new API is selected explicitly. Test webhooks and private-address integrations as part of the same change.
Use a migration permission gate
BlackTree recommends:
- Confirm cover. Record the ordinary support state and any Extended Support entitlement, owner and expiry.
- Prove the platform. Check runtime and database versions before approving the target environment.
- Inventory dependencies. Map plugins, custom reports, APIs, webhooks, authentication and monitoring to named test owners.
- Rehearse with production data. Restore a current backup into an isolated test environment and exercise the busiest service-desk paths.
- Inspect permissions. Confirm Knowledge Base visibility and inherited access after conversion.
- Approve rollback. Set the maintenance window, recovery point and abort criteria before production migration.
The useful decision is whether the environment is ready to move safely, not whether the new release has attractive features.
Sources
- GLPI 12.0.0 official release record, 7 October 2026.
- GLPI guidance, 7 October 2026.
- GLPI 12 release and migration requirements, observed 12 October 2026.
- GLPI 10 advance end-of-support notice, 5 October 2026.
