How to Uninstall Windows 11 Update KB5120998
Nederlandse versie kunt u hier vinden: Windows 11-update KB5120998 verwijderen.
How to uninstall Windows 11 update KB5120998
This straightforward guide is written for people with little or no computer experience. You do not need to use complicated commands or install special software.
According to user reports, the optional Windows 11 update KB5120998 may cause problems. The mouse pointer may become large and white, the desktop wallpaper may turn black, and text may look blurry or pixelated. Removing the update resolved these problems for affected users. Read the original report at Windows Latest.
The complete click path:
Start > Settings > Windows Update > Update history > Uninstall updates > KB5120998 > Uninstall > Restart
When should you do this?
Only remove this update if the problems began after it was installed. If your computer is working normally, it is better to leave the update installed. Microsoft recommends removing installed updates only when necessary.
- The mouse pointer suddenly became large and white.
- You can no longer change the mouse pointer.
- Your desktop picture has been replaced by a black background.
- Text looks blurry or pixelated.
Is this a work computer? Contact your organisation’s help desk or system administrator before continuing.
Before you begin
- Save any documents you are working on.
- Close your programs.
- Connect the charger if you are using a laptop.
- Remember that the computer will need to restart.
This procedure is intended to remove only the update. Your personal photographs and documents should normally remain in place.
Step 1: open the Start menu
Where do you click? Click the button with the Windows logo. It is usually at the bottom centre or bottom-left of the screen.
Step 2: open Settings
Where do you click? Click Settings in the Start menu. Its icon looks like a small cogwheel.
If you cannot see Settings, type Settings while the Start menu is open. Then click the result that appears.
Step 3: open Windows Update
Where do you click? Click Windows Update in the left-hand column of the Settings window.
Step 4: open Update history
Where do you click? Under More options, find and click Update history. You may need to scroll down slightly.
Step 5: open Uninstall updates
Where do you click? Scroll down. Under Related settings, click Uninstall updates.
Step 6: find KB5120998
Look for the exact number KB5120998 in the list. Check the number carefully, one digit at a time.
Important: do not remove a different update. If you cannot find KB5120998, stop. The update is probably not installed on your computer or cannot be removed from this screen.
Step 7: uninstall the update
Where do you click? Click Uninstall next to KB5120998. Windows may ask for confirmation. If it does, click Uninstall or Yes again.
If Windows asks for an administrator password, you will need the password belonging to the person who manages the computer.
Step 8: wait patiently
Removing the update may take several minutes. The display may change during the process. Do not turn off the computer, unplug it or close the laptop.
Step 9: restart the computer
Where do you click? Click Restart now if this button appears.
If the button does not appear, click the Windows logo, click the power button and then click Restart.
Restarting may take longer than usual. Do not turn off the computer during this process.
After the restart
- Check whether the mouse pointer is back to normal.
- Check whether the desktop wallpaper remains in place.
- Check whether text is clear and readable again.
The removed update may be offered again later. For the time being, do not click Download and install if you see KB5120998 again. Do not permanently disable Windows Update. Updates remain important for the security of your computer.
What if it does not work?
Do not remove other updates at random. Ask a family member, a trusted friend or a computer support service for help. Show them this guide and the number KB5120998.
